About Us
Cake Stack is an online cake decorating supply shop based in South Croydon. We are passionate about all things baking and decorating and stock a range of products from all the major suppliers including Culpitt, Colour Mill, Wilton & PME . We are constantly expanding our selection and are committed to offering you the best products at the lowest prices.
Contact Us
We’re based in South Croydon, with next day click and collect available from Tudor Library, 224 Addington Rd, Selsdon, South Croydon CR2 8LD. For any queries get in touch with us at:
Email: info@cakestack.co.uk
Phone: 07920 058003
If we are not able to respond right away, we will get back to you as soon as possible.( Please note we are currently away and will be back on the 4th June)
Frequently Asked Questions
Delivery & Collection
When will my delivery arrive?
Royal Mail 1st class: 1-2 days once dispatched. Orders are typically dispatched within 1-2 days and you should receive an email once dispatched.
Royal Mail 2nd class: 2-3 days once dispatched. Orders are typically dispatched within 1-2 days and you should receive an email once dispatched.
Click & Collect: Orders placed before 4pm are available for next working day collection from Tudor Library, 224 Addington Road, Selsdon, South Croydon, CR2 8LD.
Please wait for an email confirmation before coming to collect your order. Orders placed on the weekend will be processed the next working day.
Collection Hours:
Monday to Friday: 9am – 6pm
Saturday: 9am – 5pm
When collecting your order, go to the Post Office counter and provide your order number and the name on the order. You may also be asked to provide identification. The following forms of identification are accepted: Passport, Driving licence, and Bank cards.
Your order will be held for 2 days. If not collected within this time, it will be automatically refunded, with a £1.50 holding fee deducted from the total.
Order Changes
Changed your mind? You may request a return within 14 days of receiving your order. We offer a 100% Money-Back Guarantee on eligible returns (excluding edible products). Please note that original delivery charges are non-refundable.
Return Conditions:
- Items must be new, unopened, in their original packaging, and in a saleable condition.
- Your return must include the invoice or order number.
- Once we receive the returned items, Cake Stack will review your request. This process may take up to 14 working days.
If your order arrives incorrect, damaged, faulty, or with missing items, please contact us at info@cakestack.co.uk. We’ll arrange for the items to be returned using a prepaid return label provided by Cake Stack. Once received, we’ll send your replacements at no additional cost, using the same delivery method selected with your original order.
Cake Decorating
What size cake board should I use?
The size of the cake board depends on the type of decorating you’ll be doing. As a general rule, choose a board that is 2 to 4 inches larger than your cake. For example, for a 6″ cake, use an 8–10″ board.
What size cake box do I need?
To keep your cake secure and prevent it from sliding, the cake box should be the same size as your cake board. For example, a 10″ cake board requires a 10″ cake box.
Should I use oil-based or gel food colouring?
- Oil-based colourings are best for high-fat recipes such as chocolate, candy melts, and buttercreams with a high fat content, such as Swiss meringue buttercream.
- Water-based gel colours work best with recipes high in water content, such as meringues, royal icing, fondant, and macarons.